Returns + Exchange
Timeframe - Free up to 14 days
We offer one free return or exchange, per order, on unworn, non-custom jewelry pieces with original packaging cards within 14 days of tracked delivery.
Item must be shipped back to Joy Made Collective using USPS, UPS, of Fedex tracked mail. Cost of shipping for a returned item is covered by buyer.
To start a return/exchange, please submit a request here.
+Exchanges must be for the same product, in a different metal type or chain length. All other exchange request will be processed as store credit. If exchanging for physical item, buyer is responsible for shipping cost of new item.
+Please allow up to 2 weeks after your return order has been delivered for processing. Processing time may increase during peak sale seasons.
+Please hold on to the tracking number provided to you by the shipping company so we can locate the return order if needed.