+What is your production time?
All keychains and earring holders are made to order. All earrings are currently already in stock. Our production time is subject to change with high order volume. Our current production time is linked on our product listing as well as our Shipping and Production Times page.
+Do you make all of your products?
Yes! All of our products are made in our home studio in Clemmons, North Carolina. Every item that leaves our studio is thoroughly quality checked by us and packaged with lots of love.
Our polymer clay earrings are hand mixed, cut, baked, drilled, polished, and assembled by us.
Our acrylic earrings are hand drawn by us on paper, transferred to a digital software, turned by us into a vector file, and then cut with our laser machine. We then drill, polish, and assemble every piece of the earring together.
Our earring holders and keychains are also hand drawn by us on paper, transferred to a digital software, turned by us into a vector file, and then cut with our laser machine. We then paint and assemble every piece of the item.
Our stickers are currently designed and printed in Durham, North Carolina.
+How long are shipping delivery times?
Shipping times are in addition to production time. Please refer to our Shipping and Production Times page for current time estimates. US orders are shipped via USPS or UPS, depending on your selection at checkout. For international orders, we ship USPS International. Shipping times can vary between 1-4 weeks. Once your order arrives in the county of destination, it may be subject to the country's taxes and/or custom duties. Joy Made Collective is not responsible for these fees. It is the responsibility of the customer to be aware of charges that may occur at the time of delivery/pickup for imported goods.
+How will I know when my order ships?
You will receive an email including your tracking number when your order leaves our home studio. To check the status of your order, you can enter your tracking number on the USPS or UPS website.
+Do you ship to PO Boxes, APO, or FPO addresses?
Yes! Simply enter your PO Box, APO, or FFO address in the shipping line when placing your order.