FAQ
Shipping:
We pride ourselves in shipping out your orders quickly! Our stated turnaround time is 3-5 business days before shipping but we aim to have out much quicker. Every order will receive a shipment notification email that includes tracking information.
Warranty:
Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your earrings for years to come, and we gladly offer a 1-year warranty on all of our earrings! If something happens to your earrings within that 1-year period, please do not hesitate to contact us and we will help get them fixed!
Hypoallergenic Posts:
All earring posts and butterfly earring backs are made from 100% Stainless Steel and are hypoallergenic.
Returns:
Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your order from the photos. However, we gladly accept returns and exchanges -- no questions asked. Simply contact us within 5 days of delivery at the email address below and ship items back within 14 days of delivery.
Care:
Everything is handmade and created in batches. Our earrings are made of clay and super light on your ears. Clay is very durable but should not be bent or it could snap.
Do no wear in water. If anything gets on the earrings, clean with a damp cloth and small amount of acetone.
Store in a clean dry place, and avoid direct sunlight.
If you have any questions or problems with your order, please send us an email at joymadecollective@gmail.com
Joy Made Collective
P.O. Box 1023
Clemmons, NC 27012