FAQ
Shipping:
We pride ourselves in shipping out your orders quickly! Our stated turnaround time is 3-5 business days before shipping as every purchase is handmade once ordered. You will receive a shipment notification email that includes tracking information when your order has officially shipped. For more Shipping FAQ check out our Shipping Policy page here.
Warranty:
Our hope is that our earrings will bring you joy and will always be the perfect statement piece to accessorize any outfit. We'd love for you to wear your earrings for years to come, and we gladly offer a lifetime warranty on all of our earrings! If something ever happens to your earrings, please do not hesitate to contact us and we will help get them fixed!
Hypoallergenic Posts:
All earring posts and butterfly earring backs are made from 100% Nickel Free Surgical Steel and are hypoallergenic.
Returns:
Due to the handmade nature of clay (each piece is individually cut), please allow for slight variations to your order from the photos. However, we gladly accept returns and exchanges -- no questions asked. Simply contact us within 5 days of delivery at the email address below and ship items back within 14 days of delivery. Returns are for store credit or equal exchanges only.
Care:
Everything is handmade and created in small batches of five earrings at a time. Our earrings are made of clay and super light on your ears. Clay is very durable but should not be bent or it could snap.
Do no wear in water. If anything gets on the earrings, clean with a damp cloth and small amount of acetone.
Store in a clean dry place, and avoid direct sunlight.
Please refer to our product care page here for more information.
If you have any questions or problems with your order, please send us an email at joymadecollective@gmail.com
Joy Made Collective
P.O. Box 1023
Clemmons, NC 27012